Terms and Conditions

By accessing this website you agree to have read, acknowledge, understood and agree to the Terms & Conditions set out below.

Please read the terms carefully, as you are bound by these Terms & Conditions whilst using our website www.chew.com.au. Within the framework of the laws applicable in the jurisdiction of Australia.

Terms of Use

• The contents of this website is for general information only, which are subject to change at our discretion without prior notice.
• The company and our suppliers attempt to provide accurate information on this website, however there may be errors, omissions or delays.
• We make no representations or warranties of any kind, expressed or implied, about the accuracy, reliability, suitability or availability with respect to the information on this website.
• Use of products, services, images or third party content contained on this website are strictly at your own risk, nor should you place any reliance on such information.
• It is your responsibility to satisfy yourself of suitability of products purchased on this website, unauthorised reproduction may give rise to claim for damages and/or legal action for infringement of Copyright.
• All content within this website is either owned by us or has been licensed to us, this material includes but is not limited to design layout, look, appearance, graphics, third party products and images, therefore, must be not reproduced without explicit authorisation from us.
• All trademarks owned by third parties are reproduced with their consent and are duly acknowledged as such.
• Any third party links displayed are for information purposes only, we do not endorse or accept liability of their content should you access those links.
• GST is applicable to all purchases at the current prevailing rate of 10%, any packaging and freight charges where applicable are also subject to GST.
• We reserve the right to withdraw products/services at any time at our sole discretion without prior notice.

Shipping

• If you are unsure, please contact us at info@chew.com.au, prior to placing your order.
• Free Delivery is offered on orders over $250, subject to conditions.
• Bulky goods, special orders, palletised products and redeliveries may incur additional surcharges, we will contact you, to advise you of the additional cost, prior to dispatch.
• We use multiple freight companies, therefore we are unable to deliver to PO Boxes.
• Orders are dispatched within 24 hours where possible, unless there are supplier stock issues, Special Orders etc…, we will contact you prior to dispatch, to make alternative arrangements, with the option of cancelling the items concerned.
• Please allow 2-3 days for Metro deliveries.
• Deliveries to WA, NT, Country and Regional areas, please allow 7-14 days

Missing Parcels

• Whilst Castle Hill Electrical Wholesalers take great care in selecting reputable freight companies, from time to time items do go astray, we will not be liable for any items lost in transit, we will be happy to assist in filling out a missing parcels claim with the respective courier company and liaise in finding the missing parcel.
• Please note Australia Post does not offer any compensation for missing parcels and courier companies differ in their compensation claim procedures.
• Certain courier companies do offer insurance at additional cost, should you require this service, please contact us before placing your order, so we may obtain a quote from the courier company for the additional cost.
• Any parcels that the customer has asked the courier company to be redirected, to an alternative address, is at the customers risk and we will not be liable for any replacement or compensation if the parcel is lost in transit.

We must be notified of any shortages or damaged goods within 48hrs of items being delivered.

Returns & Refunds

• All products purchased from www.chew.com.au are backed by a Thirty Day Returns Policy within your rights as per NSW Consumer Legislation.
• We do not accept returns or give refunds if you were supplied with what you asked for, but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it, this is within your rights under Australian Consumer Law.
• Please do not return any items without our prior consent.
• All products returned must be in perfect unused condition, with all components, complete with original packaging. We cannot allow returns on damaged or incomplete products.
• Custom cuts of electrical cables and custom made products, are not refundable, unless deemed to be faulty.
• Should the product not be in its original condition, please contact us before returning the item, this may save you some unnecessary costs. The customer is responsible for all shipping costs related to a change of mind return. 
• We recommend that you return your unwanted items using registered post or a trackable courier. We cannot be held responsible if returned items are lost in transit.
• Proof of purchase is required for all returns and refunds. A refund will be paid to the account originally debited.

Faulty & Damaged Goods

• If you find that the goods were damaged in transit, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. Customer will incur the cost of return postage and be credited the purchase price only. 
• If an item is found to be faulty upon receipt, please contact us to arrange a return and we will send out a return satchel/bag with the replacement.
• If an item develops a fault within its warranty period, you can choose to contact the manufacturer directly or return the item to us, after contacting us for a returns number and we will liaise with the manufacturer to resolve the issue. The customer will bear the cost of returning the item to us and postage to return the repaired/replacement product, unless agreed in writing by the manufacturer, please contact us to arrange a return and send out a replacement.

Warranties

• Product warranties are managed by the product manufacturers/suppliers. The warranty terms and conditions, can normally be found on their website or can be made available by request.
• We will not be liable to you or any third party for any loss suffered due to product failure.
• We will process product warranty claims with the respective manufacturers/suppliers.
• All electrical products available on this site must be installed by a licensed electrical. DIY electrical work is illegal and all warranties are automatically voided if an unlicensed person has been found carried out the installation.
•  A competent tradesperson or technician must satisfy themselves on the suitability of any products sold on this website, we cannot give advice on suitability, but can guide you.
• By making a purchase on this website, it is ultimately, you the purchaser have satisfied yourself of the products suitability.

Copyright & Trademarks

• The material displayed on this website is the property of the Company and is protected by copyright and other intellectual property laws. All rights not expressly granted under this Terms of Use are hereby reserved by the Company.
• No act of downloading any portion of this website will constitute a transfer of title in such material.
• You are not permitted to download, reprint or link to the contents of this website for any purpose without the prior consent of the Company.
• The Company makes no claim or representations regarding the third party trademarks, which are the property of their respective owners.

Jurisdiction

These Terms & Conditions of Use are governed and construed in accordance with the State of New South Wales, Australia. In the event that a dispute arises from these Terms of Use, you agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

PLEASE NOTE ALL ELECTRICAL WORK MUST BE CARRIED OUT TO COMPLY WITH AUSTRALIAN STANDARDS by a LICENSED ELECTRICIAN.